Frequently asked plumbing questions.

Yes — Ignite Plumbing is available 24 hours a day, 7 days a week including bank holidays. Call 07825 930939 any time and an engineer will be dispatched immediately.

We check the active job schedule and confirm the current Norwich response estimate before dispatch. Norwich bookings do not carry the strict Ipswich 2-hour guarantee.

Burst pipes, major leaks, no hot water, sewage backup, flooding, leaking bathrooms, and total loss of water supply all qualify as emergencies we attend immediately. If you're unsure, call — we'll advise for free.

It is an emergency arrival promise for qualifying Ipswich callouts accepted by telephone. If arrival is later than 2 hours and no published exclusion applies, the callout fee is waived. It does not apply to Norwich, Colchester, planned work, or bookings outside Ipswich.

Turn off your mains water stopcock (usually under the kitchen sink). Open cold taps to drain the cold water tank. Move valuables away from any water and document damage for insurance. Don't touch electrical items near water.

Evening (6pm–11pm) and weekend rates are slightly higher than daytime rates to reflect the premium hours. We always confirm the rate before dispatch — there are no surprises.

Almost always magnetite sludge — black iron oxide that settles in the lower section of the radiator and blocks circulation. A power flush and magnetic filter is the permanent fix. Bleeding alone won't solve it.

A power flush is a high-velocity chemical clean of your central heating system that removes magnetite sludge and limescale. Signs you need one: cold patches at the bottom of radiators, black water when you bleed a radiator, slow warm-up times. A flush typically costs £400–£600 and includes a magnetic filter.

Air trapped at the top of the radiator — bleed it using a radiator key. If it keeps coming back, there's likely a micro-leak elsewhere in the system introducing air. We'll find and fix the source.

Replacing a standard radiator in Norfolk typically costs £200–£350 supply and fit, like-for-like. Designer or larger radiators cost more. We include draining, removing the old unit, and flushing the circuit in our quoted price.

Yes — electric underfloor heating mats are ideal for single rooms, especially bathrooms and kitchens. We fit thermostatically controlled systems in a day. Wet UFH is more suited to whole-house or extension projects.

Lag any pipes in unheated spaces (lofts, garages, under suspended floors) with foam insulation. Keep some background heat on when away. Know where your stopcock is so you can isolate quickly if a pipe does burst.

A standard bathroom renovation takes 5–10 working days from strip-out to completion. A wet room or en-suite with significant structural work may take 2–3 weeks. We provide a firm timeline before work starts.

We handle the complete renovation — plumbing, tiling, electrics (PAT tested), waste, and fitting. You deal with one contact, one quote, and one team throughout.

A standard bathroom renovation in Norwich costs between £3,500 and £12,000. Most mid-range renovations with new suite, tiling, and thermostatic shower come in at £5,500–£8,500 all-inclusive.

Yes — we design and build en-suites from scratch including all stud wall work, plumbing runs, tanking, tiling, and fitting. An en-suite from scratch typically costs £4,000–£7,000 depending on size and specification.

Your internal stopcock (usually under the kitchen sink or in a utility cupboard) should be turned clockwise to close. If it's seized, there's an external stopcock in the pavement outside your property — you'll need a water authority key or flat-blade screwdriver.

Water in pipes expands when it freezes, which can crack the pipe or split a joint. Vulnerable pipes are those in unheated spaces — lofts, garages, outside walls, and under suspended floors. Lagging these pipes prevents the problem.

We use thermal imaging cameras and acoustic listening equipment to trace leaks behind walls and under floors without destructive investigation. We can also pressurise sections of pipework to isolate the fault location.

Possibly. Other signs of a hidden leak include damp patches, mould appearing without explanation, the sound of running water when all taps are off, and reduced water pressure. Call us for a leak detection assessment.

Our emergency callout is £130 including VAT from 7am–10pm, including travel and the first hour on site. From 10pm–7am, a £60 including-VAT overnight supplement applies, making the callout £190 in total. Parts and any labour beyond the first hour are quoted and agreed with you before work starts.

Emergency and repair work is charged on a callout + time and materials basis. All planned work (bathrooms, heating installations) is quoted at a fixed price with no surprises.

For clearly defined jobs (e.g. tap replacement, radiator swap), we can often quote over the phone. For diagnosis-led work and emergencies, we give a fixed quote on-site before starting any chargeable work.

No. Our quotes are fully inclusive of labour, parts, and VAT. The only additional cost is if the scope of work increases (e.g. a burst pipe repair reveals corroded pipework that also needs replacing) — in which case we always notify you and get approval before continuing.

Yes — we're based in Norwich and personally cover Norwich and the surrounding Norfolk area. You'll always get our own directly-employed engineers, not subcontractors or operatives sourced from a national directory.

Yes. Ask for the current documents relevant to your job before work begins.

Workmanship concerns are handled under the published Terms. Ask us to confirm the cover that applies to your specific job before work begins.

We serve Norwich and nearby Norfolk areas shown on our coverage page. Call with the full postcode so we can confirm availability and the current arrival estimate before booking.